Shipping & returns

Shipping prices and destinations

PosterBloom currently accepts orders for delivery within the United States. Standard shipping to a U.S. address is free when the merchandise subtotal is at least $75 and $6.95below that threshold. We may add destinations later; checkout will show current availability and any shipping charge. If international shipping becomes available, taxes, import duties, customs charges, and local carrier fees not collected at checkout may be the recipient's responsibility where permitted by law.

Production and delivery timing

Production time and carrier transit time are separate. Production usually takes 2–5 business days before dispatch. The delivery range shown at checkout or in an order message is our best current estimate, not a guarantee. Peak demand, material availability, weather, customs, carrier interruptions, and other events outside our reasonable control can cause delays.

We use Prodigi's distributed network of print facilities and logistics partners. Orders are routed based on destination, product availability, capacity, and operational needs. A particular print facility, carrier, ship-from country, or domestic route is not guaranteed. Multi-item orders may be produced separately and arrive in more than one package.

If we learn that we cannot dispatch within the time promised when you ordered, we will provide the notice and options required by applicable law, which may include agreeing to a revised date or cancelling for a prompt full refund.

Address changes, failed delivery, and tracking

Review the delivery address carefully before paying. If it is wrong, contact us immediately. We will try to update it, but changes are often impossible after production or shipment begins. Where the law permits, we may charge reasonable reprinting or reshipping costs caused by an incomplete, incorrect, or refused address.

We send tracking when the selected carrier provides it. Some postal services provide limited or delayed scans. If tracking says delivered but the package is missing, first check the delivery area, household members, neighbors, building staff, and the carrier. Then contact us so we can investigate.

Changes and cancellations

Orders can move into production quickly. Email us immediately with your order number if you need to cancel or change an item, frame, size, or address. If the order has not been submitted for production, we will cancel the affected item and refund it. Once production has begun, a change or cancellation may not be possible. Your request is not confirmed until PosterBloom replies in writing.

This production rule does not remove a cancellation or withdrawal right that applicable law gives you and that cannot be waived.

Damaged, defective, incorrect, or missing orders

Inspect your order promptly. If a product is damaged, materially defective, incorrect, incomplete, or has not arrived, contact us as soon as possible and preferably within 14 days after delivery—or after the estimated delivery date for a missing order. Reporting within 48 hours when possible helps us investigate quickly, but missing that preferred window does not limit a right that cannot be waived.

Please include:

• your order number and a description of the problem;
• clear photos of the entire item and the affected area;
• photos of the packaging and shipping label when available; and
• confirmation of which item is affected if the order contained more than one.

Keep the item and packaging until we resolve the claim. For a verified problem, we will provide an appropriate remedy, which may be a reprint, replacement, refund, or another remedy required by law. If we require a return for a verified defect, we will provide a label or reimburse reasonable return postage approved in advance.

Change-of-mind returns

Because each product is printed for an individual order, we do not generally accept a return or exchange because you changed your mind, selected the wrong size or frame, or expected a different appearance within normal screen-to-print variation. We may make an exception in writing at our discretion. This does not limit mandatory rights that apply where you live.

If applicable consumer law gives you a withdrawal or cooling-off right, notify us within the legally required period. If we later accept a qualifying EEA distance purchase, that period is generally 14 days after delivery. After notifying us, return the product within 14 days using the instructions we provide. Unless the item is faulty, you are responsible for direct return costs. We refund the product price and the least-expensive standard outbound delivery charge required by law, and may withhold the refund until we receive the product or evidence that you sent it. We may reduce the refund for loss in value caused by handling beyond what was reasonably necessary to inspect the product.

How to give a withdrawal notice

If a statutory withdrawal right applies, you may email us an unambiguous statement or use the model wording below. Using this wording is optional.

To PosterBloom at hello@posterbloom.store: I hereby give notice that I withdraw from my contract for the sale of the following goods: [describe goods]. Ordered on: [date]. Received on: [date]. Order number: [number]. Consumer name and address: [details]. Date: [date].

Wait for return instructions. Prodigi and its print facilities are not retail return locations and may be unable to identify or credit an item sent without our authorization.

Refunds

Approved refunds go to the original payment method. We initiate the refund promptly after approval, but your bank or payment provider controls when the credit appears. Original expedited delivery upgrades and return postage are not refundable unless the product was faulty, we sent the wrong item, or applicable law requires it.

Questions

This policy forms part of our Terms of Service.